Welcome to Shandong Zhongtian Technology Products Co., Ltd. (SDZT), where innovation meets reliability in the realm of drone and anti-drone system solutions. We are committed to providing exceptional service to complement our cutting-edge products. Please familiarize yourself with our service terms outlined below:
1. Customized Solutions:
At Shandong Zhongtian Technology Products Co., Ltd. (SDZT), we understand that every mission is unique. We offer tailored solutions to meet specific customer requirements. Whether you need a customized drone configuration or specialized anti-drone system integration, our expert team is here to assist you every step of the way.
2. Shipping and Delivery:
We strive to ensure prompt delivery of our products worldwide. Standard shipping times may vary depending on the destination. Expedited shipping options are available upon request for urgent orders. All shipments are tracked and insured to guarantee safe arrival.
3. Online Support:
Our commitment to customer satisfaction extends beyond the point of purchase. We provide comprehensive online support to address any inquiries or technical issues you may encounter. Our support team is accessible via email, and phone during business hours to provide prompt assistance and troubleshooting.
4. Warranty and After-Sales Services:
We stand behind the quality of our products with a robust warranty policy. All our drones and anti-drone systems are covered by a 1-year warranty against manufacturing defects. Should you encounter any issues during the warranty period, we offer repair or replacement services at no additional cost. Post-warranty, we provide competitively priced repair services to ensure continued reliability.
5. Technical Documentation:
To maximize the effectiveness of our products, we offer comprehensive technical manuals for operators and maintenance personnel. Detailed product documentation and manuals are provided to facilitate smooth integration and operation.
6. Product Upgrades and Enhancements:
As technology evolves, so do our products. We regularly offer firmware updates, software enhancements, and hardware upgrades to improve functionality and performance. Customers are notified of updates and provided with instructions for seamless installation.
7. Confidentiality and Data Security:
We value your privacy and ensure the confidentiality of all customer information. Personal data collected during the ordering process is used solely for order fulfillment and customer support purposes. We adhere to stringent data security protocols to safeguard your information against unauthorized access or disclosure.
8. Continuous Improvement:
Your feedback is invaluable to us. We encourage you to share your experience with our products and services to help us continually improve. Your insights enable us to innovate and refine our offerings to better meet your needs and exceed your expectations.
Contact Us:
For further inquiries regarding our service terms or to explore our range of products, please visit our website or contact our customer service team at info@sdzttech.com or WhatsApp at +86 15806691035. Our dedicated professionals are here to assist you with any questions you may have.
Thank you for choosing SDZT. We look forward to serving you and supporting your mission success with our advanced drone and anti-drone system solutions.